Technical help and hints for installation of a Prime-Focus C-Band or C/Ku-Band System.
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(Use these tips for other satellites too!  Get the transponder information you need at http://www.lyngsat.com/america.shtml )

 1.  From your computer, download the satellite finder program.

 2.  Open the program after installing, and enter your zip code and then click COMPUTE.  Your coordinates for the major US satellites will appear on the right of the page.  “Azimuth” refers to the compass setting or direction the satellite dish needs to face to receive programming from the satellite listed.  “Elevation” is the angle the dish needs to be pointed toward the sky.

 3.  Unpack your receiver and place near the television.  The cable from the receiver to the TV or VCR should come from the port marked “TV Out”, or “Out to TV”.

Select either channel 3 or 4 on the back of the receiver.  Turn your TV to the channel you selected.  You should have an on-screen menu, and you may address it with your remote control.

 4.  At this point, we recommend that you visit the best website we know of for installation of a polar mount C-Band satellite System.  Always consult the manual for your satellite dish and your satellite receiver, but the best help is available here:

http://www.geo-orbit.org/sizepgs/tuningp2.html#anchor715739

 5.  If you don't get signal, here are the problems in order of popularity:

a.  Dish is not level (no amount of faking it will work here)

b.  Cabling is compromised somehow by a splice, signal splitter or bad connector

c.  Aiming at wrong place because of lack of compass (should have purchased an install kit)

d.  A tree or roof overhang is blocking the path (dish receives signal from a higher angle than you think)

e.  Satellite receiver on-screen menu settings are incorrect (see above hints)

f.   No voltage from the receiver through the cable leading to the dish (may be checked, see below)

g.  LNB is bad (may have been dropped creating shock-loss)

h.  Dish is assembled incorrectly.  See a picture of a 6-foot solid prime focus dish offered by Eye In The Sky here:

 *-Checking voltage- A voltmeter is $6-$10 for a low-end unit at Home Depot or Lowes.  Unscrew the cable from the LNB.  Take one lead (black) and hold it against the outside of the cable connector.  Take the other lead (red) and touch it against the center wire of the cable.  Make sure these leads do not touch each other, as it will ground out your circuit.  (Make sure the voltmeter is turned two clicks to the left from the off position.  There should be a reading of 13V or 18V.  If so, the receiver is sending voltage and the unit is probably OK.  If you can't find the voltage, try all of the voltmeter settings before giving up.  Your voltmeter may be set up differently.  If you ever see 13V or 18V, your voltage is OK.

 After checking all of these items, you might need to consider a professional installer.  *Suggestion- Finish the installation of your satellite system.  Tidy up before the installer comes, as he is likely to charge you only for a service call if he thinks that most of the work has been done.  We can refer you to an installer in your area should you need one.  E-mail us at technical@americansatellitedistributors.com to make a request for a local installer.

If at any time, the installer or yourself determines that the actuator, LNB or receiver is faulty, send an e-mail to technical support and tell them you would like a replacement and detail your findings.  The technician will issue an RMA (return merchandise authorization) to you.  All returns must be accompanied by the RMA in the box and written on the outside packaging.

Send the item to us in its original box.  Make sure to track it, either with UPS, FEDEX or US Post Office.  Send another e-mail to technical@americansatellitedistributors.com stating the cost of the shipping.  If our bench test determines that the unit is faulty, you will not be charged for shipping of the replacement.  Should our bench test determine that the unit is functional, your shipping charges will not be eligible for refund.  A charge of $15 plus shipping costs will be assessed for all items that are found functional and then returned to the customer 

If you return an item that is not faulty you will possibly be charged a restocking fee if the item is not in perfect condition. 

 Thanks for your patronage.  Happy channel surfing!

 American Satellite Distributors