Our Guarantee

It is our mission to make sure every one of our customers remembers his or her purchasing experience as an enjoyable one. With secure-socket-layer and encryption procedures, our online ordering system is totally secure for your protection. Our rapid fulfillment system gets your order to you without delay. We realize that even with great service and pricing there still may be problems you need help with. Customers may receive help by contacting the manufacturer (see below) when they encounter a problem with their new product. Customers may return merchandise within 30 days of the original order for replacement or refund*. (see terms outlined below) Refunds for shipping are computed at 'ground' rates and are credited for shipment of defective products only.

Privacy
American Satellite Distributors holds your privacy in the highest stead. The information you provide when ordering is safe and isolated via our secure server and encryption process. Also, any and all information provided by yourself will never be given or sold to any other individual or company. American Satellite Distributors will not use your disclosed e-mail address for any purpose other than to send your UPS tracking number confirming shipment of your order. If you wish to receive monthly newsletters and reports updating you on the newest developments in digital video technology, then just drop us an e-mail with the word "list" in the title. Otherwise, our lips and our servers are sealed for your protection.

Problems
Sometimes, all it takes is a phone call to get a problem fixed. All appliances, electronics and satellite systems come with a manufacturer's warranty. Product warranty information is shipped with each purchase. Manufacturer's help-desk (MHD) phone numbers are included. If the customer experiences problems with the performance of the item purchased, the manufacturer's help-desk (MHD) should be contacted first. Extended warranties are available.

PROBLEMS AND POSSIBLE RETURN OF MERCHANDISE (for all items excluding satellite products) If an item is not functioning properly, it is the customer's responsibility to determine if the item is defective. Before anything else, the customer should retrace the troubleshooting steps outlined in the owner's or operator's manual. Should the customer complete the basic tests that are outlined in the manual and find that the product is still functioning improperly, he then should call the manufacturer and ask for a Return Authorization (RMA) number. Once the technical help desk has determined that the equipment is at fault, an RMA will be issued. The technical center will offer a solution to remedy the problem. If at this point the manufacturer will not issue an RMA, and the customer desires to return the product to American Satellite Distributors, he or she should package the product in it's original package with the entirety of it's peripheral parts, (antenna, batteries, manuals, remote controls, stereo jacks and warranty information, Styrofoam padding and wrapping papers not excluded). Once received, a replacement will be sent immediately or a refund* will be issued (see 'Refunds' below). Some items received as 'defective' are found to be in working order. In these cases, the customer is solely responsible for all shipping charges.
Refunds are subject to certain determinations. They are:
1. Was the item returned within 30 days of the original order? If not, then the item is not returnable. Arrangements for repair or a replacement unit can be made with the manufacturer by calling and asking for the technical help desk.
2. Is the item in "like-new" condition with "like-new" packaging materials? If not, then the item must be repackaged and sold as a refurbished unit. A charge of $50 or 5% of sales price (at the discretion of (American Satellite Distributors) will be assessed for appliances, electronics or satellite systems that are not deemed as "like-new". All other products will be depreciated on a case by case basis.
3. Is the item defective? If not, then a 20% restocking fee will be assessed and no shipping charges of any kind will be refunded.
4. DirecTV and Dish Network Products only- Has the unit been turned on and the programming account been formed? If so, the manufacturer will handle all returns. Cessation of the programming account will result in a chargeback (for failure to execute the programming agreement) to the customer.
5. Is the item or one of the items a satellite dish? We do not accept returns of satellite dishes. Satellite dishes can never be sold as new again. However, if the customer is truly looking to get satellite TV programs at some point, the dish can always be used in conjunction with other satellite receivers.
6. Is the item damaged? Read here: DAMAGED ITEMS- Some items may be damaged during shipment. When your item is received, make sure the box is not damaged. Should you find that the item is damaged inside, you have 48 hours from the time of receipt to make this information known to the shipper. Call the shipper. The phone number is usually listed on the address sticker on the box. Tell them that the shipment arrived damaged. Most likely, you will be given a claim number or some other reference number by the shipper. Send an e-mail to technical@americansatellitedistributors.com and inform them of the damage and the reference number. American Satellite Distributors will send a return e-mail to you outlining the action American Satellite Distributors will take to get a replacement product to you.

PROBLEMS AND POSSIBLE RETURN OF MERCHANDISE (satellite products)- If you are experiencing difficulty during the installation process, consult your manual as well as our Q&A section, items 19-24. Our Q&A section can be found here at Q & A After studying the instructions available on the Q&A page, the customer should retrace the troubleshooting steps outlined in the owner's or operators manual if he/she continues to struggle with installation of the satellite. If the installation is still not successful, the customer should email us here for more technical assistance. Should the customer complete the basic tests that are outlined in the manual and find that the product is still functioning improperly, he/she then should call the manufacturer and ask for a Return Authorization (RMA) number. Once the technical help desk has determined that the equipment is at fault, an RMA will be issued. The technical center will offer a solution to remedy the problem. If at this point the manufacturer will not issue an RMA, and the customer desires to return the product to American Satellite Distributors, he or she should package the product in it's original package with the entirety of it's peripheral parts, (antenna, batteries, manuals, remote controls, stereo jacks and warranty information, Styrofoam padding and wrapping papers not excluded). Once received, a replacement will be sent immediately or a refund* will be issued (see 'Refunds' below). Some items received as 'defective' are found to be in working order. In these cases, the customer is solely responsible for all shipping charges.
Refunds are subject to certain determinations. They are:
1. Was the item returned within 30 days of the original order? If not, then the item is not returnable. Arrangements for repair or a replacement unit can be made with the manufacturer by calling and asking for the technical help desk.
2. Is the item in "like-new" condition with "like-new" packaging materials? If not, then the item must be repackaged and sold as a refurbished unit. A charge of $50 or 5% of sales price (at the discretion of American Satellite Distributors) will be assessed for appliances, electronics or satellite systems that are not deemed as "like-new". All other products will be depreciated on a case by case basis.
3. Is the item defective? If not, then a 20% restocking fee will be assessed and no shipping charges of any kind will be refunded.
4. DirecTV and Dish Network Products only- Has the unit been turned on and the programming account been formed? If so, the manufacturer will handle all returns. Cessation of the programming account will result in a chargeback (for failure to execute the programming agreement) to the customer.
5. Is the item or one of the items a satellite dish? We do not accept returns of satellite dishes. Satellite dishes can never be sold as new again. However, if the customer is truly looking to get satellite TV programs at some point, the dish can always be used in conjunction with other satellite receivers.
6. Is the item damaged? Read here: DAMAGED ITEMS- Some items may be damaged during shipment. When your item is received, make sure the box is not damaged. Should you find that the item is damaged inside, you have 48 hours from the time of receipt to make this information known to the shipper. Call the shipper. The phone number is usually listed on the address sticker on the box. Tell them that the shipment arrived damaged. Most likely, you will be given a claim number or some other reference number by the shipper. E-mail us from here and inform them of the damage and the reference number. American Satellite Distributors will send a return e-mail to you outlining the action American Satellite Distributors will take to get a replacement product to you.